Customers of Leeds City Council’s not-for-profit energy provider enjoy some of the best customer service in the country, according to a new Which? survey.
Which? Magazine’s annual satisfaction survey for the domestic energy supply market asked 8,000 people across the UK about their energy provider.
White Rose Energy’s customer service provider, Robin Hood Energy, came in second place for customer satisfaction—beating the ‘Big Six’ energy companies.
Robin Hood Energy, along with White Rose Energy and its other brands, supplies more than 125,000 homes and was rated as good or excellent against value for money, customer services, and bill accuracy by over 78% of those surveyed.
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Councillor James Lewis, Deputy Leader and Executive Member for Resources and Sustainability at Leeds City Council said:
“We’re delighted that our innovative partnership with Robin Hood Energy is benefiting residents in Leeds and the wider region.
“It’s wonderful news that White Rose Energy customers are getting such an exceptional level of service compared to what they might have received had they not switched.
“Residents can switch to the council’s competitively-priced, not-for-profit energy provider—safe in the knowledge that they are supporting an ethical partnership motivated by helping people and serving their needs rather than focusing on profits and shareholders.”
Five small suppliers topped the rankings, with only tiny margins separating first-placed Octopus Energy, Robin Hood Energy and So Energy in joint second place, and Ebico, who Robin Hood Energy also partner with to supply their energy.
The big six energy suppliers – British Gas, EDF Energy, E.On, Npower, Scottish Power, and SSE – all sit in the bottom third of the table, with none of the six receiving an overall customer score higher than 58 per cent, which was 20 percentage points lower than Robin Hood Energy.