The UK’s largest cat charity needs to recruit more contact centre volunteers to help answer the public’s cat related enquiries Monday – Friday for around 3 hours per week during office hours.

Based from their own homes, contact centre volunteers are the friendly and passionate voices manning the National Information Line on behalf of the charity’s extensive branch network.

Using a selection of resources, volunteers provide information and advice to members of the public about a wide range of cat-related topics, including adopting or rehoming, helping stray cats and general cat care. By ensuring callers get the help they need, volunteers directly improve the lives of thousands of cats per year.

Volunteers will need to be over 18 with previous professional call-handling and customer service experience. A calm and empathetic manner and excellent listening and communication skills are also essential. Applicants also need to have access to a Windows 7 or above computer with a consistent internet connection.

The charity will provide plenty of assistance and support materials, a tailored online training programme and 1:1 support from a Volunteer Team Leader throughout the training and induction process. Volunteers also have access to a friendly and supportive private Facebook group and receive a quarterly Contact Centre volunteer newsletter.

Charlotte Hardman, Contact Centre Volunteer Team Leader said: “Our volunteers tell us that they find the role rewarding because they are helping people whilst learning more about cats and the charity in general. Ideally we need people who are available for at least 3 hours per week, but we can be flexible and would love to hear from as many people as possible.”

To find out more and apply to be a Contact Centre volunteer, please visit: https://www.cats.org.uk/support-us/volunteeropportunities?id=6693 For any enquiries please email contactcentre.recruitment@cats.org.uk A video about volunteering for Cats Protection can be found here: http://bit.ly/VolunteeringforCP

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